Privacy Policy
Last Updated: May 4, 2026
At spinsupcasinos.com, we respect your privacy and are committed to protecting your personal data. This policy outlines our practices in compliance with GDPR and PIPEDA standards.
1. Who is Managing Your Data?
The website spinsupcasinos.com is owned and operated by Novatrix SRL, incorporated in Costa Rica (Company Registration Number 3-102-893958).
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Data Controller: Novatrix SRL
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Data Protection Officer (DPO): For legal inquiries, contact [email protected].
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Customer Support: For general help, contact [email protected].
2. What We Collect and Why
We collect information to provide a safe, legal, and personalized gaming experience.
| Data Category | What it Includes | Purpose |
| Identity and Contact | Full name, date of birth, address, email, phone. | Identity verification (KYC) and account setup. |
| Financial | Bank details, Source of Wealth documents. | AML compliance and processing withdrawals. |
| Gaming Data | Wagering history, login times, bonuses. | Fair play monitoring and responsible gaming. |
| Technical | IP address, location, browser and device info. | Site security and platform optimization. |
3. Legal Grounds for Processing
We only use your data when we have a legal right:
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Contractual Necessity: To run your account and process bets.
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Legal Obligation: To meet Anti-Money Laundering (AML) and tax laws.
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Legitimate Interest: To prevent fraud and improve our platform.
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Consent: To send you exclusive promotional offers (optional).
4. Data Sharing and Security
We do not sell your information. Data is only shared with:
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Game and Payment Providers: To facilitate gameplay and transactions.
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Compliance Services: For automated ID and fraud checks.
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Legal Authorities: If required by law or for player safety.
Security Measure: Your account is protected by encryption and a unique ID. We strongly encourage all players to enable Two-Factor Authentication (2FA).
5. Retention: The Five Year Rule
Per international Anti-Money Laundering regulations, we are required to keep your personal information for a minimum of five years after your account is closed. Data erasure requests made before this period expires cannot be fulfilled due to these legal requirements.
6. Your Legal Rights
You have the right to:
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Access and Correct your personal data.
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Withdraw Consent for marketing at any time.
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Object to data processing under certain conditions.
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Request Portability of your data to another provider.
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Complain to a Data Protection Authority if you feel your privacy is at risk.
7. Age Requirement
This site is strictly for individuals aged 18 or older. We do not knowingly collect data from minors. If a minor is found using the site, we will take immediate steps to delete the data and terminate the account.
By using spinsupcasinos.com, you agree to the terms outlined in this policy. For any questions, please reach out to our DPO or contact us via Live Chat.
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